FAQFAQ

I would like to place an order for construction, but what should I do?

Customers purchasing Nissan vehicles

Installation location After completing the survey, please access the URL listed in the e-mail addressed to the customer's e-mail address, and place an order after confirming the estimate content.

Customers purchasing Benz, BMW, Volkswagen, Audi, Volvo and MINI cars

コールセンター 0120-81-7048(平日・土日 9-18時)へご連絡ください。

Is the estimate free?

Estimates for installation in detached houses are free.
Estimates for installing in non-detached houses are charged.

Is there information on installation work?

Please refer to the following information.

For general customers

· Outlet and ordinary charger
Construction summary ⇒https://www.matabee.com/consumer/ev/pdf/ev_1709.pdf
· EV power station
Construction summary ⇒https://www.matabee.com/pdf/ev_ps.pdf

I would like to install a charging facility to a newly built housing but is it possible?

V2H関連のみ対応しています。
We will contact you at the timing to be upstairs and after the decision on the installation site of the equipment and the construction classification between the house maker and our company on the site, we will carry out the construction after presenting the estimate, ordering and contract .
上棟直後、内部造作前に先行配線/配管作業をご希望の場合は、0120-81-7048(平日、土日9-18時)へご連絡ください。メールにて資料を送付致します。

E-mail address is mandatory when applying, but what if I do not have a mail address?

Please enter "a @ a" in the mail address entry column of the application form.

Where is EV related information?

How long will it take from application to installation completion?

Approximately two to three weeks of time will be required from the time you accept the application until the installation is completed.
However, depending on survey results, or when changing contract capacity of electricity, more time may be required.

What kind of payment methods do you have?

Payment method is only bank transfer · credit card payment. We do not support cash payment. Credit settlement is limited to customers using PC's email address or smartphone.

Can you apply even if you install other than a detached house, such as a corporate office?

You can apply. However, the installation basic price in the pamphlet is not applicable.
Estimate according to the results of installation site survey.

How should I do the credit card payment?

工事完了後、クレジット決済専用メールアドレス(evcard@matabee.com)をご利用いただき、本文中に工事番号、およびクレジット払い希望とご記入後、メール送信をお願いいたします。

We will send you an invitation email of payment procedure within one week, so please proceed to the procedure screen from the URL of the body of this email and fill out the customer's credit card information.

The procedure is over.

What is the time required for installation site survey and installation?

It takes about 1 to 2 hours for installation place survey and about 4 hours 30 minutes to about 6 hours 30 minutes for installation.
Please stay at home while setting up.

How do you decide the schedule for site survey and installation?

Our website (https://www.matabee.com/), We will schedule the schedule, we will coordinate by e-mail or direct telephone calling for your convenience. Please tell me about your circumstances.