Case Overview
24 hour/365 days maintenance was requested for 11,000 stores nation-wide. The smooth services at the store are backed by timely building and facility support and maintenance.

• The Call Center receives maintenance request from stores across the country. If the maintenance is required after the telephone support, a visit is schedule and registered on CCWEB.
• The Store Manager of the customer can check the status of the store which requires maintenance in timely manner.
• Maintenance Provider (company) can check the support status of the assigned account.
• Maintenance Provider calls the Call Center when they arrive at the store to confirm the start of work. A photograph is taken and sent at this time.
• After the work is completed, another photograph is taken. The work completion is called in to the Call Center and the job status on the CCWEB is updated as "Completed".